NAATI has a number of measures in place to ensure that the result you receive reflects your performance on the day of the test. These include, but are not limited to, multiple independent examiners marking each test, bench-marking between examiner panels of different languages to ensure expected standard deviations of results are consistent, and bench-marking between different rounds of testing in each language. Each candidate also has the opportunity to appeal their result and have it marked by an additional examiner. You can apply for a review through your myNAATI portal. If the review results in a pass, the review fee will be refunded.
If you are not satisfied with the review outcome, you can submit a formal complaint to NAATI as per our Complaints Policy.