NAATI

myNAATI portal 10

• I can not login to myNAATI.
• My account is locked.
• How can I reset my password?
• I am not able to register a myNAATI account
• How do I update my contact details?

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Consumers 3

• What is the difference between a translator and an interpreter?
• I need to get my document translated. Can NAATI do it?
• What is the difference between Certification and Recognised Practising?

Eligibility and Applications 8

• Am I eligible for certification?
• How do I apply for certification testing?
• How can I update my application?
• Why was my application rejected?
• I already hold CPI and would like to sit a CI test.

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Test Booking 6

• Can I reserve a space in a test session before my application is approved?
• How do I select/pay for a test date?
• I can't see any test dates.
• How can I reschedule my session?
• I want to withdraw my application and apply for a refund.

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Online Translator Testing 0

Test Results 4

• When will I receive my test results?
• Can I apply for a supplementary test?
• I am not happy with my results. What can I do?
• Why can't I see the review option in my portal?

Recertification 12

• What if I don’t meet the criteria? Can NAATI give me special consideration?
• Can I include voluntary (i.e. unpaid) work in my logbook?
• Can I include translation revision/proof-reading as work practice towards my translation recertification?
• Where can I find Ethics PD opportunities?
• How long will the assessment take?

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General 6

• How much will I earn as a translator or interpreter?
• How can I order a new stamp or ID card?
• I want to change my listing on the Online Directory?
• How much work will I get as a translator or interpreter?
• I've changed my name and need to update my details.

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General Information 8

• What is the CCL test?
• Where/When can we take the CCL Test?
• How is the CCL test conducted?
• List of CCL Test Language
• Is there any time limit to complete the CCL test?

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Technology Requirement 7

• What equipment do I need for the CCL test?
• Do I need second camera?
• What is the software/operating system requirement for CCL test?
• What's the minimum internet speed requirement?
• Personal/Mobile Phone's Hot-Spot

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Candidate with special needs 2

• How do I inform NAATI that I use a Hearing Aid and am concerned about audio interference?
• I have issues with speech. Are there any special consideration given for the test?

Application Process 5

• How to register to CCL test?
• What ID documents are required/acceptable?
• Can I email ID document to NAATI?
• What is the status of my application?
• My application has been rejected. What should I do now?

Test Bookings 5

• How to book a CCL test?
• How can I see available test dates without submitting an application?
• I am an overseas candidate and would like to know the test time zone?
• Can NAATI book a test date for me?
• I want to book a test but there is no test date available.

Language Enquiries 3

• My language is not listed in the CCL Test
• How can I see list of CCL languages?
• I would like to change my language.

Reschedule, Refund and Cancellations 5

• How can I reschedule/cancel my test?
• I have cancelled my test and now there is no option except to apply for refund
• I would like to reschedule my test, but I can not see any test date.
• My test date is with in 07 days lock in period but I am sick. How can I reschedule my test.
• How can I apply for refund?

Test Day Enquiry 6

• I did not receive my test link
• I can not complete the system check.
• My second camera fell during the test
• How can I report an incident during my test?
• I don't have my original ID with me on the test day.

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Test Result 3

• How long it will take to receive my result?
• How can I apply for a review of my result?
• What's the validity of CCL result?

Amendment in the CCL Credential Letter 2

• My full name is not printed in the CCL letter
• I would like to change my address in the CCL letter

Expired CCL Credential Letter 1

• How can I renew my CCL letter?

CCL Training Centre 1

• Is there a CCL training centre?

Common Mistakes in the CCL Test 1

• Most common mistakes in the CCL Test