In some circumstances both online and in-person test sessions may be rescheduled without penalty or receive a 75% refund up to the day of the test if the following criteria are met: 


NAATI has been notified by 8am on the morning the test and evidence is provided of:

  • Serious injury / hospital admission
  • Bereavement
  • Hardship / Trauma – e.g. victim of crime / traffic accident
  • Other potentially communicable illness as confirmed by medical certificate (in person tests only) 


Candidates are required to send a copy of their hospital admission because of surgery, serious injury or an accident to info@naati.com.au. The medical evidence must state the nature of injury/ illness. 



For details, please refer to our Cancellation Policy: Terms and Conditions