NAATI

General Information 8

• What is the CCL test?
• Where/When can we take the CCL Test?
• How is the CCL test conducted?
• List of CCL Test Language
• Is there any time limit to complete the CCL test?

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Technology Requirement 7

• What equipment do I need for the CCL test?
• Do I need second camera?
• What is the software/operating system requirement for CCL test?
• What's the minimum internet speed requirement?
• Personal/Mobile Phone's Hot-Spot

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Candidate with special needs 2

• How do I inform NAATI that I use a Hearing Aid and am concerned about audio interference?
• I have issues with speech. Are there any special consideration given for the test?

Application Process 5

• How to register to CCL test?
• What ID documents are required/acceptable?
• Can I email ID document to NAATI?
• What is the status of my application?
• My application has been rejected. What should I do now?

Test Bookings 5

• How to book a CCL test?
• How can I see available test dates without submitting an application?
• I am an overseas candidate and would like to know the test time zone?
• Can NAATI book a test date for me?
• I want to book a test but there is no test date available.

Language Enquiries 3

• My language is not listed in the CCL Test
• How can I see list of CCL languages?
• I would like to change my language.

Reschedule, Refund and Cancellations 5

• How can I reschedule/cancel my test?
• I have cancelled my test and now there is no option except to apply for refund
• I would like to reschedule my test, but I can not see any test date.
• My test date is with in 07 days lock in period but I am sick. How can I reschedule my test.
• How can I apply for refund?

Test Day Enquiry 6

• I did not receive my test link
• I can not complete the system check.
• My second camera fell during the test
• How can I report an incident during my test?
• I don't have my original ID with me on the test day.

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Test Result 3

• How long it will take to receive my result?
• How can I apply for a review of my result?
• What's the validity of CCL result?

Amendment in the CCL Credential Letter 2

• My full name is not printed in the CCL letter
• I would like to change my address in the CCL letter

Expired CCL Credential Letter 1

• How can I renew my CCL letter?

CCL Training Centre 1

• Is there a CCL training centre?

Common Mistakes in the CCL Test 1

• Most common mistakes in the CCL Test